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Complaints Procedure

At LIFESTYLE ECO LODGES, we value every customer and strive to provide the best possible experience. If you are not fully satisfied with our products or services, we encourage you to let us know. Your feedback helps us improve, and we are committed to resolving any issues as quickly and fairly as possible.

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Here’s how to submit a complaint:

1. Contact Our Customer Support Team

 

When reaching out, please provide as much detail as possible, including:

  • Your name and contact information

  • The nature of the complaint (e.g., specific product or service issue)

  • Relevant dates or transaction numbers, if applicable

  • Any previous correspondence or actions taken

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2. Acknowledge Your Complaint
We aim to acknowledge all complaints within 2 business days. You will receive a confirmation from us, indicating that we have received your complaint and are looking into the matter.


3. Investigate and Respond
Our team will investigate your complaint thoroughly. This may involve reviewing internal records, contacting team members involved, and assessing any relevant data.
We will keep you updated on the progress and aim to provide a full response within 10 business days. If we need more time to resolve the issue, we will let you know and explain the reason for the delay.


4. Resolution
After our investigation, we will propose a resolution, which may include a refund, replacement, or other corrective action. Our goal is to ensure you are fully satisfied with the outcome.  If you accept the resolution, we will proceed to implement the agreed-upon solution as quickly as possible.


5. Escalation Process
If you feel that your complaint was not resolved satisfactorily, you may request further review. Please reach out to our Customer Support Team with your complaint reference number and indicate your concerns. Your case will then be escalated to a senior team member for further consideration.


Thank You for Your Feedback

We value all feedback from our customers, whether positive or negative, as it helps us improve our services. Thank you for taking the time to share your experience with us. If you have any additional questions about our complaints procedure, please contact us at sales@lel.homes

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